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Spring Fling 2012: Work Has Changed, How Do We Survive?
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Work Has Changed, How Do We Survive? Management Training Workshop

This workshop, for managers at all levels, was presented at Ontario City Library, Monday April 23, by CLA's Management Interest Group

The world is changing fast. Between technological advances, easy access to information, and changing library customer expectations, "we've always done it this way" probably isn't the best strategy for creating sustainable library services. The collective wisdom in the world of creating sustainable organizations says that to move forward, we need new management styles, new communication styles, and new skills. We want to move away from bosses who criticize to leaders who support.

Led by dynamic trainer, Cheryl Gould, participants discussed the what, the why, and the how, to help them start (or keep) moving towards creating a flexible and nimble organization that moves from the old "command and control" management style to a new collaborative style--where managers act more as coaches and facilitators than as directors and critics, and where employees feel engaged and committed to the purpose of the library and feel empowered to get things done.

Attendees said:

  • "An excellent training."
  • "Cheryl Gould is an excellent instructor. She really involves the class and I learned a lot!"
  • "Absolutely fantastic! It's great when a presenter is passionate about the topic and ensures the audience gets the main points."
  • "Today's program [is] the best I have attended, and I've attended a lot."

Workshop leader
Cheryl Gould has delivered workshops on a wide range of topics including: Increasing Computer Competency, Reference Interview, Training the Trainer, Mastering Tough Public Service Situations, Cutting Edge Customer Service Techniques, Team Building and Facilitation. Recent additions to her toolbox include working with management teams for improved communication and collaboration as well as helping organize library staff days to facilitate people getting to know each other, have a bit of fun and stay energized while learning relevant library skills.

Cheryl has worked with over 150 different instructors to create workshops on more than 200 different topics of interest to California libraries. Her role as Training Consultant for Infopeople keeps her involved in Infopeople workshops and allows her to not only spread the gospel of strong training techniques, but to keep current on what's going on in libraries.

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