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Dropping in at the Library - The New Community
The other day, while working at my West Los Angeles area library, I noticed an unattended backpack on a table. Given that unattended bags are a no-no under most circumstances, and in this era of watchful terrorist activities in particular, I summoned one of the library's security guards, who took the bag away and stored it righteously in the Lost & Found room downstairs. It was only a few moments later when the owner of the bag, a seemingly unbalanced gentleman, in stained blue jeans, a torn hoody, and sunglasses, returned to his former table and started roaring that we had stolen his bag.
I attempted to approach the gentleman to mollify him, and to tell him that his bag was safely stowed in the Lost and Found, but he went right off on me, yelling and howling and calling me a variety of vituperative names that would shame my mother. I backed up on my heels, never turning my back on the patron, and attempted to inch my way to my desk, where the library's security guard panic button was kept.
The gentleman advanced upon me, blood and vengeance in his eyes and intentions - but then another patron rushed forward and tackled the first man. This second man was not dissimilar from the first: He was balding, with dirty blue jeans and a torn denim jacket. The two men rolled around on the floor, punching and hitting and biting. They picked themselves up and flung themselves at each other again, rolling onto a computer table and hitting the terminal, which fell over sideways with a crunch. Patron sitting at the Public Access Stations nearby leapt out of the way to preserve their skins.
Finally, the library's security guards showed up, pulled the men apart and dragged them off and away. Alas, it turned out subsequently that no charges could be pressed against neither man, as both of them were drunk and were in no condition to testify against each other. They were escorted to separate doors of the library, sent off, and ordered not to return - for 24 hours, which is the library's maximum banishment punishment (without a court order).
Now, I must confess in the spirit of disclosure that I am not actually a librarian - at the moment, I'm just one of the legions of paraprofessionals who work part time in a library, supporting the facility and the staff. And I am more than willing to entertain the notion that many other ways probably exist of defusing what was essentially an escalating situation than running for the panic button and pressing it.
However, I'm also actively obtaining my MLS at the new cohort programs offered by the University of North Texas on the campus of Cal State University Northridge. And, in none of my classes, can I recall being offered courses on how to deal with the predations and dangers of that comparatively small area of the general public that is utterly unhinged. This is not meant to be a criticism of my school in particular - I would venture to say that I am getting a fine education in library studies as part of my program. Yet, one can't help but notice that, as many of the definitions of what the place we call a library means to the public changes, many of the attempts to keep us relevant need to change as well.
Keeping relevant in terms of technology is not the question: I have seen much commendable analysis about how libraries to be atop the technological curve in order to survive. But there are other ways that the library has to remain relevant, as well
The other day, I was riding the Santa Monica Blvd bus in Los Angeles, and I found myself seated across from several itinerant teenage travelers - Street Kids, we would have called them back in the day. Caparisoned in Mohawks of many gaily decorated colors, with enough nose rings and eyebrow studs to cause an airport security detector to melt down in alarms and cries, the young hoboes were on their way to Hollywood to Hang Out. Even if one doesn't desire such a thing, it is impossible not to eavesdrop on a private conversation that takes place no more than six inches in front of your nose, and so I found myself accidentally treated to a run down of the daily life of the group of Street Kids, as they bivouacked their way from Portland to San Diego, with stops for booze and weed at all the various high spots up and down the coast.
"So, that place is great," one of the kids gushed, his tongue ring clanking noisily against his chipped front teeth. "They have comfortable chairs and a lot of computers, so you can go there and hang out and play whatever music you want to put on the Internet and whatever. They even show a movie once a day, for free, and you can just go there and watch it and take a nap! There's stuff to read and advice on where to get free food and condoms and stuff. It's great!"
Now, forgive me, but I totally figured that the kids were talking about my own library, which has many of those same services - the movies and the free Internet, anyway, though the naps and condoms are generally forbidden. But, it turns out that the kids were actually talking about a "drop in" center somewhere in Hollywood which catered to the needs of the homeless and the transient. Here's the thing, though. The kids might just as easily have been talking about my library - and yours as well, I venture.
You see, we are watching as libraries shift from being repositories of books to being community centers. And, we are witnessing an era in which that there is becoming a synthesis, not just of technology, with librarians being able to check out E-books and patrons discovering they can download audiobooks to their Iphones, but also of purpose. The line between the library facility being a book repository to being a Drop In Center is becoming thinner and thinner. And one can't help but think that it would behoove our training to reflect that. Not only should we learn how to perform an adequate Reference Interview, we also need to intern at a suicide hotline or work for a week or two behind the counter of a homeless shelter.
This next generation of librarian really needs to be far more than an expert in using Ebsco and Proquest and the Directory of Directories - we need to know how to forward someone to the nearest homeless shelter, or how to recognize schizophrenia, or how to exercise reflective listening for the troubled. Perhaps, in addition to courses in the high tech innovations in the world of Metadata Harvesting, we also need classes in how to deal specifically with the homeless or with the mentally ill or with the congenitally enraged because that is one of the library's purposes, too, as it turns out.
Submitted to California Libraries by:
Paul Birchall
CLA Student Member
Cal State Northridge SLIS '11
Posted on January 21, 2010 9:45 AM | Permalink